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FAQ

FAQ

Municipal licences:

In this case, you must first register a tenancy agreement for the new store, then send the application through the website (service request icon) attaching an application letter to transfer of the licence + signage form + previous licence.
The municipal licence is cancelled, and the new licence is registered as issued by Invest Easy portal.
As for the amount paid, it might be a financial liability due for the municipality, such as a delay fine.

Rental agreements:

1- If the electronic authenticating service is activated in your SIM card, you can apply through the e-services portal, and choose to use the mobile phone or the ID card.
2- If the contract is new, the report can be printed from the website (service request box) provided that the initial request number is available.
3-  If the contract is renewed, the lost agreement can be extracted through the link to print the renewed contracts, provided that the service request number and the contract form number are available.
4- Visit the related directorate.
5- Through Baldiyeti application (review and renewal only).

To modify the contract details, you must apply through the website (service request box) with a request letter explaining that. 
As for the amount, it is an administrative non-refundable fee.

In case of delayed registration of the agreement in the municipality, a delay fine of 9% of the rental value is calculated for each day of delay after the deadline of the month, calculated from the date of the start of the agreement to the date of registration of the application.

Technical licences:

Through the website (service request box), then choose the construction permit service.

Technical support:

You can receive a receipt for a payment through the payment gateway. You will need to have the service number or the collection order, and the customer account number. صفحة الدفع

Car park services:

You can apply for the cancellation of a fine through the website (service request box) then choose the parking violation.
Send a text message to 90091 and enter the following: vehicle plate number + a space + vehicle code + a space + time in minutes 30, 60, 90 minutes. For example: 1111 BB 60 
You can also use Baladiyeti application at the car park service. 

If the user purchases a ticket with half and hour duration, for example the user purchased a ticket at 10:00 am for 30 minutes, he will receive a confirmation message with 30 minutes duration (from 10:00 am to 10:30 am). Then after 10 minutes from purchasing the first ticket (10:10 am), he again purchase another ticket for the same vehicle, they system will take into consideration the first ticket and will issued him a parking ticket starting from the end time of the previous valid ticket (in this case from 10:30 am to 11:00 am not from 10:10 am to 10:40 am).
Auto Cancellation: After lunching this service we faced a problem that some users reserve a ticket and they got a violation because sometimes the wireless connectivity goes down and PDA was not able to check the existence of the SMS ticket. So we came with an idea to solve this problem whenever it happens. We suggested the following solution: when the inspectors synchronize the data (violations) from the PDA to the backend database the backend system will check again for all violations if a specific vehicle has already a valid ticket within violation time. If it found a violation for a valid ticket then the system will automatically cancel the violation and send an apology message and to inform the user that the violation has been cancelled.
Bio Language System: If the user sends a message in Arabic s/he will receive the confirmation and reminder messages in Arabic. On the other hand if s/he sends in English s/he will receive the messages in English.
Time message: if the user sends “Time” the system will return a message with the time remaining for valid parking ticket which already purchased from the same mobile.
Help message: if the user sends “help”, the system will send a help message to help the user and inform him / her how to use the service.
Yes using Reminder Message, The user will receive a reminder message before 5 minutes from ticket expiry time.

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