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MM Employee Services


Established in the 1920s, Muscat Municipality is a government body responsible for providing quality services to almost a million citizens and expatriates living in the Muscat region. It is a large organization with more than 6700 employees in multiple directorates, departments, and divisions. With the provision of diverse customer-centric services, Muscat Municipality leads in the use of information technology to pioneer various electronic services (e-Services) to enable its operations. While striving to provide quality services to the customers, Muscat Municipality also embraces technology to better serve its staff. One of the initiatives adopted is the Employee Self Service (ESS), a web-based application that provides employees with access to their personal records and their payroll details. In the near future, it will also allow employees to apply for leave and have that application directed to the employee’s manager for consideration.

As not all the employees of MM have access to the internet, part of the service is extended to mobile devices via the Short Messaging System (SMS).

Employees with official MM email accounts can also access their email remotely from anywhere with an internet access.

The main features of the ESS are:
  1. To query on the employee’s:
    1. Current Month Salary.
    2. Leave Balance.
    3. Outstanding Loan Balance.
    The above are available via SMS and the intranet.
  2. The MM employee will be able to log into the intranet to carry out more self services. Apart from those stated above, they can:
    1. View their Qualification.
    2. View Training courses.
    3. View Career path up in MM up to their current position.
    4. Attendance record.
    5. View Attendance Check on the department manning status and dates of personnel return to active duty.
    6. Access various Official Forms of MM.
    7. Access to the IT helpdesk for any issues pertaining to IT support.
    8. Looking for any employee in MM in the intranet.
    9. View all statistical reports of all directorates in MM.

Multimedia


To watch the video tutorial, please click this multimedia page link.

Download PDF Version


To download the PDF version, please click this PDF page link.

Frequently Asked Questions


Q1: Is the salary that appears when the query is the salary of the current month or is it pay for previous months?
A1: current month.

Q2: What are the types of loans that are provided when inquire about loans?
A2: Membership loan.

Q3: How is the calculation of the leave balance, do you add days at the beginning of the month or when it ends or is it calculated on a daily basis?
A3: it is calculated on a daily basis.

Q4: How do I subscribe to SMS service?
A4:
• If you have a connection to the internal network of the municipality, then you should login to the site (SharePoint), and access to electronic services to participate.
• If you do not have a device connected to the internal network: please fill out the form for requesting service and sent to the Personnel Department to activate your subscription.

Q5: What services are available through the SMS service?
A5:
• Current Month Salary.
• Leave Balance.
• Outstanding Loan Balance.

Q6: What is the number you are sending to in the SMS service, and for which operator?
A6: Number used is 90888, and it is used for these two operators Nawras and Oman Mobile.

Contact Us


Muscat Municipality
P.O.Box :79 P.C :100
Darsit
Sultanate of Oman
Tel: +968 24753399
Hotline: 80077222
Email: contactus@mm.gov.om

Privacy Policy


Muscat Municipality website was created for your personal use. Logging into the site implies an agreement on you side to these Terms and Conditions and our Privacy Policy.

Fair Use Policy - Use of Site:
You may use this site only in accordance with the legal terms that govern it, which include the observance of all laws, regulations and standards of conduct applied within the borders of the Sultanate of Oman or the laws, regulations and other rules applicable in the place from which you are accessing this website. In particular, you agree not to:
  • Use this site in a manner which causes or is likely to cause violation of the private rights of Muscat Municipality and/or any third party.
  • Send, transfer or publish any information that is or likely to be harmful, obscene, defamatory, or illegal; or to disrupt the natural flow of information on or throughout this site.
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  • Obtain or attempt to obtain unauthorized access to the site, including access through a false password or PIN (Personal Identification Number) or attempt to distort your identity or authority to carry out any action on behalf of another person.


Obligations:
  • You bear responsibility for the content of any material to be distributed by you through the portal of the Muscat Municipality site. You bear responsibility for all obligations arising out of your use of Muscat Municipality website.
  • We reserve the right to delete any information that we consider a violation of any of the Terms of Use without prior notice and/or distribution of such information.
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  • You can print and download portions of the materials from the Muscat Municipality website for non-commercial use as long as the copyright logo and other rights appear on those copies. Any copy method or re-distribution, publication or transmission of any portion of the materials available on the Muscat Municipality website is strictly prohibited without expressed written consent from us. You also agree not to change or delete any copyright logos from any specific material copied from the Muscat Municipality website.


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    1. Introduce or attempt to introduce any virus or other harmful components to the site or any of its programs or systems.
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Muscat Municipality Portal may contain links to third party sites that are not within our control. We are providing such links solely for the purpose of facilitation and thus do not endorse and are not responsible for the content of any site linked to our site through a link.

Suggestions:
We are pleased to receive any suggestions or comments about Muscat Municipality Portal privacy policy or about the site, please forward to info@mm.gov.om