FAQ

• What types of municipal transactions can be submitted through Sanad Service Centers?

  Sanad offices are possible for the completion of all electronic services except for services related to building permits, which by nature require that they be provided through consulting offices. The same applies to services for renewing lease contracts that require obtaining powers for Sanad offices.

• How to transfer the licence for another store?

  In this case, you must first register a tenancy agreement for the new store, then send the application through the website (service request icon) attaching an application letter to transfer of the licence + signage form + previous licence.

• Why is the licence revocation certificate issued but the transaction owner is renewing the transaction/licence to engage in an activity and he has paid the fees in advance?

  The municipal licence is cancelled, and the new licence is registered as issued by Invest Easy portal.

  As for the amount paid, it might be a financial liability due for the municipality, such as a delay fine.

  
  

• How can you renew the municipal licence?

• Why should lease contracts be documented?

  It is important to document the rental relationship between the landlord and the tenant by registering a “new lease contract” in order to determine the rights of both parties to the contract, such as; Determining the amount of the monthly rent, the duration of the contract, the method of payment of the rental amount, and the purpose of the rent. These details will reduce the volume of rental disputes, and according to the law, it provides an opportunity to resort to contracts when any damages, compensation or lawsuits occur. Where it is possible to rely on the lease contracts documented with the competent authorities, and it also ensures that the lease contract is officially documented by the municipality in documenting the tenant’s data, which provides information on all dealers in the rental sector.

• How to obtain a lost tenancy agreement?

  1- If the electronic authenticating service is activated in your SIM card, you can apply through the e-services portal, and choose to use the mobile phone or the ID card.

  2- If the contract is new, the report can be printed from the website (service request box) provided that the initial request number is available.

  3-  If the contract is renewed, the lost agreement can be extracted through the link to print the renewed contracts, provided that the service request number and the contract form number are available.

  4- Visit the related directorate.

  5- Through Baldiyeti application (review and renewal only).

  
  

• When wrongly entering the rental value/duration during the application for the tenancy renewal service. How to correct that, and can the amount be refunded?

  To modify the contract details, you must apply through the website (service request box) with a request letter explaining that. 

  As for the amount, it is an administrative non-refundable fee.

  
  

• A fine is issued sometimes when submitting an application for registering a rent agreement. Why?

  In case of delayed registration of the agreement in the municipality, a delay fine of 9% of the rental value is calculated for each day of delay after the deadline of the month, calculated from the date of the start of the agreement to the date of registration of the application.

• What are the technical requirements that include the conditions that must be adhered to when starting to build houses?

  Local Order No. (23/92) regarding the organization of buildings came, including technical requirements, including: the necessity of obtaining a permit to start building before starting work, as well as making a fence around the construction site; To ensure the safety of individuals, in addition to emphasizing the importance of adhering to the cleanliness of the construction site and the general appearance as one of the most important technical requirements related to houses under construction. Community Verified icon

• Why it is not possible to apply for a permit to build an outdoor sunshade?

  The service is currently suspended.

• How to apply for a house address service?

  Through the website (service request box), then choose the construction permit service.

• How to get a receipt for payment by the website?

  You can receive a receipt for a payment through the payment gateway. You will need to have the service number or the collection order, and the customer account number. صفحة الدفع

• How to remove a fine if you have made an advance reservation with the proof available?

  You can apply for the cancellation of a fine through the website (service request box) then choose the parking violation.

• How to reserve a car park in metered parking spaces?

  Send a text message to 90091 and enter the following: vehicle plate number + a space + vehicle code + a space + time in minutes 30, 60, 90 minutes. For example: 1111 BB 60 

  You can also use Baladiyeti application at the car park service. 

  
  

• In case I buy another ticket before the end of the first ticket validity, will cancel the validity of the first ticket?

  If the user purchases a ticket with half and hour duration, for example the user purchased a ticket at 10:00 am for 30 minutes, he will receive a confirmation message with 30 minutes duration (from 10:00 am to 10:30 am). Then after 10 minutes from purchasing the first ticket (10:10 am), he again purchase another ticket for the same vehicle, they system will take into consideration the first ticket and will issued him a parking ticket starting from the end time of the previous valid ticket (in this case from 10:30 am to 11:00 am not from 10:10 am to 10:40 am).

• If I send a text message (SMS) to book a parking but for technical reasons or interruption (error) in the network did not reach this letter, does it will considered as a violations?

  Auto Cancellation: After lunching this service we faced a problem that some users reserve a ticket and they got a violation because sometimes the wireless connectivity goes down and PDA was not able to check the existence of the SMS ticket. So we came with an idea to solve this problem whenever it happens. We suggested the following solution: when the inspectors synchronize the data (violations) from the PDA to the backend database the backend system will check again for all violations if a specific vehicle has already a valid ticket within violation time. If it found a violation for a valid ticket then the system will automatically cancel the violation and send an apology message and to inform the user that the violation has been cancelled.

• Is Parking service using SMS available in both Arabic and English (Bio Language)?

  Bio Language System: If the user sends a message in Arabic s/he will receive the confirmation and reminder messages in Arabic. On the other hand if s/he sends in English s/he will receive the messages in English.

• Can we inquiry about the remaining time to reserve a car parking using SMS?

  Time message: if the user sends “Time” the system will return a message with the time remaining for valid parking ticket which already purchased from the same mobile.

• How can I know how to use mobile parking service to reserve a car parking using SMS?

  Help message: if the user sends “help”, the system will send a help message to help the user and inform him / her how to use the service.

• Is there a way that I can know the ticket expiry time using SMS to remind me?

  Yes using Reminder Message, The user will receive a reminder message before 5 minutes from ticket expiry time.

• I would like to known, who is responsible to look into the practice of traditional medicine e.g. herbal medications? Is it the MM or MOH or both?

  Muscat Municipality is not responsible for the practice of the traditional medicines.

• What are the services provided by Baladity application?

  Baladity application provides several types of services; Such as transaction-related services that require payment of fees such as:

   • Lease contract services.

   Municipal licensing services.

   • Building permit services.
  

  • Public parking services (parking reservations, paying fines, parking permits). As well as information services such as:

   General information (news and events, Muscat Municipality projects).

   • Service request procedures.
  

  Health requirements. • Local laws and orders.

   • Tourism in Muscat Governorate. In addition to interactive services such as:

   • Communication with the Muscat Communications Center.
  

  • Record notes/report. • Communication with Muscat Municipality.

   • Inquiries and suggestions.

   • Follow up on the status of communications.

• What are the objectives of the Baladiati application?

  Baladiaty application for smart phones aims to raise the efficiency of municipal work and provide services in innovative ways. To enhance the relationship of partnership and affiliation between the beneficiary and the Municipality of Muscat. The application also aims to reduce cost, effort and time; Because it includes a large number of services that benefit users.

• How can I submit a complaint by calling the Muscat Call Center?

  Observations and complaints can be submitted by calling the toll-free number of Muscat Call Center (1111), and any communication can be submitted; This is after filling out and submitting a communication form available through the Muscat Municipality electronic portal, and all communications will be followed up through the employees of the Muscat Communications Center, and the author of the communication will be notified of the response related to the subject of the communication.