Muscat Municipality Qualifies its Employees in Customer Service
Training and Planning Department in Muscat Municipality continues implementation of customer service Diploma in Platinum Hotel to qualify 30 employees working in the field of customer service from the various units and directorates of the Municipality to manage the customer service process, develop their leadership and supervisory skills and improve the same in collaboration with the Integrated Development Training Services Office.
The program that continue till the twenty-fifth of this month introduces number of concepts and subjects related to the definition customers services department, its functions, and its importance within the service departments, and within the overall structure of other departments in the Municipality. In addition to enabling trainees to use the psychological geometric shapes theory to select a specialist customer service staff. And training them on the familiarity technique to gain the trust of the customer to raise the level of his dealings with the Municipality. As well as enable agents to understand the customers and excel direct and indirect contact with them, understand the client needs, master skills of handling clients with difficult tendencies, and infinite demands, through a variety of techniques such as three recognition locations in the NLP and representative systems, and other relevant aspects.
The program depends on the applied and practical style based on common basis and by using active learning methods, such as lectures, brainstorming, discussions, interactive dialogues, study of different situations, display of global models, perform surveys and analyze its results and team work and other methods that will ensure the development of the skills of all personnel in the customer services and it development, and ensures providing them with the knowledge, expertise, and leadership, managerial and supervisory skills needed to manage the customer service process to gain customers satisfaction and encourage them to have more cooperation with the Muscat Municipality Management.
The program aims at raising the productivity and efficiency of customer services, public relations, marketing and services personnel in all units and directorates of Muscat Municipality. It works on training participants on resolving differences between the elements of the organization and its customers and satisfying the customer in a way maintains the interests of both parties.