Muscat Municipality Organizes a training program on "Interpersonal Skills and the Proficiency in Customer Service"
By: Bushra Al-Busaidi
In pursuit of upgrading the competency of the municipality staff and to equip them with the necessary skills to give quality and mastery services, Muscat Municipality represented by the Directorate General of Human Resources, organized today November 5 a training program on the mastery skills in handling customers. The program takes place in Sultan Qaboos Grand Mosque Hall and will continue until November11.
The program targeted a number of staff working at the service delivery departments at the public directorates of Muscat municipality. The program has introduced the concept of customer service in addition to managing the customers’ expectations and the ways of Dealing with complaints.
During the first day the program has included the definition of customer service and the link a range of activities and behaviors aimed at achieving the satisfaction of customers.
The Participants were introduced the element of good customer service and the basis for judging the level of services provided to them. There include the manner in which the service is presented, the extent of the interaction between the client and the service provider. It has also tought the features that a service delivery staff must hase as he is representing the organization as a whole.
Mr. Shaker bin Hamoud bin Ali al Hamouda who is the trainer and Director of Training Department, Directorate General for Administrative at the Royal Court of Oman said "The program focuses on giving participants some information on service delivery and related aspects, as well as the tools and methods that the existing staff member should employ in dealing with consumers. He believes that such program is needed for staff as they are capable of making a positive attitude about the organization to customers as well as the impression that a staff member can leave on customers whether it was positive or .
It is noteworthy that this program is part of Muscat municipal strategy to improve the performance of the staff working at the customer service halls and develop the skills to provide new ideas and sophisticated methods that would advance the country`s work in this field.