Muscat municipality trains its employees on the best practices in management of communications and services for customers
By: Anisa al Uofi
As an attempt to develop skills of its staff, Muscat municipality, represented by the human resources department, conducts a training programme on the best practices in dealing with complains to a group of staff working at the service halls in Muscat municipality. The programme will take place in Caledonian College from July 1st to 4th 2018.
The program aims to equip participants with the skills that are needed to analyse the types of customers and how to adopt an optimal style to deal with complaints. The programme will also deal with the best ways when answering telephone inquiries, in addition to how to handle followers in social network platforms.
The programme highlights the prominent application in dealing with the beneficiaries through adopting a style of studying cases, discussion and debate. The programme will also show some videos as examples of different customers and how to deal with them in the best way.
The programme introduces participant with the top ten needs of customers, in addition to the seven elements in attracting satisfaction of customers, plus shedding light on the "Ron Wilingham" six steps to deal with the customers and to provide excellent services, in addition to the rules dealing with customers which explain how to convert the references to a partner and to convey a good image of the institution.