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Muscat call centre receives 8663 calls
Anisa al Oufi
During September, Muscat Municipality call centre dealt with (2268) calls and (1561) communications, whereas the social media platform of Muscat Municipality received (274) reports and (51) through Baladiyeti smartphone application, in addition to (382) through "WhatsApp.
According to statistics, 84% of communications were made via the contact centre though phones (8663) calls, (7281) of them were answered and (1382) lost. The calls received by the toll free number 1111 during September were categorized as follows; (1561) communications, (5683) inquiries, and (12) proposals.
The statistics also indicated that the reports concerning the General Directorate of projects amounted to (494) reports during September, this was followed by the Directorate General of Muscat Municipality in Seeb with (339) reports during the same month, followed by the Directorate General of Muscat Municipality in Bousher (201).
The most common reports were those related to lighting failure, with 378 reports, followed by those related to the parking reservation, then water leaks, which were estimated at 65.in terms of the least reports, and eventually 10 reports about holes on streets.
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