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Feedback or Complaint


IVR (Interactive Voice Response - 1111)

  1. Steps to file a feedback or complaint:
    1. Call 1111.
    2. Follow the steps.
  2. Workflow (click the thumbnail to view the larger version):

Web

  1. Steps to submit complaint through website:
    1. Enter Complaint and Suggestion page.
    2. Fill in the required data. Submit your complaint.
  2. Workflow (Click the thumbnail to view the larger version):

Fax

  1. Steps to send your complaint or suggestion through FAX:
    1. Send your complaint or suggestion through FAX to 1111 with your contact information.
    2. Your complaint will be evaluated.
  2. Workflow (Click the thumbnail to view the larger version):

Email

  1. Steps to send your complaint or suggestion through email:
    1. Send email to contactus@mm.gov.om with your contact information.
    2. Your complaint will be evaluated.
  2. Workflow (Click the thumbnail to view the larger version):

iMuscat


To send your feedback through iMuscat: Please click here for details.