Questionnaire


Satisfaction level of Beneficiaries with the services provided by Contact Center

This survey aims to assess the satisfaction level of beneficiaries with the services provided by the Contact Center in Muscat Municipality. It focuses on key aspects such as ease of obtaining the service, staff efficiency and professionalism, and the waiting time before the call is answered. The survey serves as an important tool for improving service quality and enhancing the overall customer experience.  Notice : (1) means not satisfied at all and (10) means very satisfied


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